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The Dermal Clinicians website is comprised of various web pages operated by Dermal Clinicians.
The Dermal Clinicians website is offered to you conditionally on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Dermal Clinicians website constitutes your agreement to all such terms, conditions, and notices.
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Dermal Clinicians reserves the right to change the terms, conditions, and notices under which the Dermal Clinicians website is offered, including but not limited to the charges associated with the use of the Dermal Clinicians website.
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The Dermal Clinicians website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Dermal Clinicians and Dermal Clinicians is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Dermal Clinicians is not responsible for webcasting, or any other form of transmission received from any Linked Site. Dermal Clinicians is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Dermal Clinicians of the site or any association with its operators.
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As a condition of your use of the Dermal Clinicians website, you warrant to Dermal Clinicians that you will not use the Dermal Clinicians website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Dermal Clinicians website in any manner which could damage, disable, overburden, or impair the Dermal Clinicians website or interfere with any other party’s use and enjoyment of the Dermal Clinicians website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Dermal Clinicians website.
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The Dermal Clinicians website may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:
Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.
Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
Conduct or forward surveys, contests, pyramid schemes or chain letters.
Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
Restrict or inhibit any other user from using and enjoying the Communication Services.
Violate any code of conduct or other guidelines which may be applicable for any Communication Service.Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
Violate any applicable laws or regulations.
Dermal Clinicians has no obligation to monitor the Communication Services. However, Dermal Clinicians reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Dermal Clinicians reserves the right to terminate your access to any or all Communication Services at any time without notice for any reason whatsoever.
Dermal Clinicians reserves the right to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Dermal Clinicians ‘s sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Dermal Clinicians does not control or endorse the content, messages or information found in any Communication Service and, therefore, Dermal Clinicians specifically disclaims any liability regarding the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorised Dermal Clinicians spokespersons, and their views do not necessarily reflect those of Dermal Clinicians.
Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.
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All written correspondence to Dermal Clinicians should be via our email info@dermalclinics.com.au
Messages sent via Instagram, Facebook or LinkedIn are not monitored or answered. Please do not send queries to these accounts, as we cannot guarantee you will be responded to promptly.
It is important to know that any electronic communication should be administrative & non-medical in nature. Our emails are monitored by administrative personnel only, not our clinical team, hence we are unable to provide any medical advice; for medical-related matters, we encourage you to book an appointment with our doctor or clinical team. If the medical matter is urgent, please call us now.
If you require urgent medical attention, please call emergency services or present to the nearest local emergency department for urgent medical care.
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“Treatment” refers to any services and procedures provided by Dermal Clinicians.
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Dermal Clinicians requests a deposit for high-value appointments. Once the appointment has been attended, this amount will be deducted from your total treatment cost.
For consultations, you are required to pay a deposit of $50 to book and confirm your appointment.
For treatments, you are required to pay a deposit of $50 to book and confirm your appointment.
If you cancel or reschedule less than 24 hours prior to the appointment, you will forfeit the deposit and future appointments require another deposit upfront to reschedule.
If you fail to attend a scheduled appointment, then your deposit is voided and becomes a cancellation fee. To rebook another deposit will need to be paid to reschedule the appointment.
If you are late and your treatment is refused due to late arrival, then your deposit is voided and becomes a cancellation fee. To rebook another deposit will need to be paid to reschedule the appointment.
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Doctors and treating clinicians are obligated to provide sufficient information to ensure informed consent by all patients. Your treating practitioner will discuss risks, side effects, permanency of outcome and other aspects of treatment before any procedure. Your doctor and clinician will also discuss alternative treatment options, post-treatment care and potential complications. By signing the Treatment Consent Form, you agree and accept that while every precaution has been taken to prevent complications and that while significant complications from the treatments are very rare, they can and sometimes do occur and thereby absolve the treating physician and any other associated persons of any blame resulting therefrom. You further agree that if unforeseen changes or extensions to the discussed treatment should become necessary, you consent to the performance of necessary measures.
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Before undergoing any treatments, we will provide you with an estimate of the medical costs for these treatments (Informed Financial Consent). Dermal Clinicians does accept liability for any costs not covered by Medicare or your health fund. Unless clearly stated, the fees of treatments do not include costs for third-party providers such as charges for radiology and pathology.
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Your clinician may determine that it is necessary and helpful to obtain a photograph/recording of your condition to assist with treatment. These images/recordings will form part of your medical record and will be held and used strictly per your wishes. We will seek specific consent from you, should these images/recordings be used for other purposes (e.g. for online publication, social media use, or educational presentations).
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Staff will only use or disclose your information in ways that you would reasonably expect and for purposes directly related to your care. Examples include:
• If you have specifically requested and consented to the disclosure
• In accordance with the Privacy Act 1988 (Cth), disclosure is to your responsible carer, if you are physically or legally incapable of giving consent to the disclosure, or for compassionate reasons, unless there is good evidence of your wish to the contrary
• For the diagnosis and treatment of health conditions, including disclosure to other doctors in the practice, specialists, locums and other health care providers to ensure quality patient care. This includes communications regarding treatments and notifications about recommended preventative healthcare services
• For use by third parties directly associated with our practice such as our information technology providers and accreditation agencies. Third parties such as these are required to comply with a confidentiality agreement and this policy
• For billing and accounting purposes
• During the provision of medical services, through Electronic Transfer of Prescriptions (eTP), MyHealthRecord/ PCEHR (ie: via Shared Health Summary, Event Summary)
• To allow medical students and staff to participate in medical training and teaching, using de-identified information
• When it is necessary to lessen or prevent a serious or imminent threat to an individual’s life, health, or safety or to prevent a criminal offence or seriously improper conduct from occurring
• When it is required for judicial, administrative or coronial proceedings or is requested under a court order or subpoena
• When it is the subject of a search warrant or is required to help identify or locate a patient
• When it is required to assist in organ donation
• To assist in locating a missing person
• To establish, exercise or defend an equitable claim
• In confidential dispute resolution processes
• Where legally obliged to disclose the information (ie: notification of certain infectious diseases, suspected child abuse)
• For research, accreditation, and quality assurance activities within the practice, using de-identified aggregate patient health information.
We will not share your personal information with anyone outside Australia without your consent unless under exceptional circumstances that are permitted by law. Exceptions include if you require urgent medical assistance overseas, or where medical evacuation is required. We will take all reasonable steps to ensure that information disclosed to an international third party is protected and treated confidentially.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your expressed consent. Should you consent, you may opt out of direct marketing at any time by notifying our practice in writing.
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Dermal Clinicians does not guarantee specific outcomes. Any indications (such as an electronically generated image) are examples and must not be relied on to predict future results. Individual results may vary depending on your circumstances, including the rate at which your body heals. By signing the Procedure Consent Form, you agree that you have not relied on any warranty, guarantee or representation given by us to undergo treatments or procedures.
Dermal Clinicians will make all medically and commercially reasonable efforts to achieve the desired aesthetic outcome of the client, however we do not make any guarantee concerning the effects of any treatments provided. Failure to achieve results alone will not give rise to a right to seek compensation. You agree that you are paying for treatment and not a guaranteed result as individual results may vary; you accept that retreatment, if required, will be at your expense.
All humans are asymmetrical. While we will endeavour to improve the appearance of asymmetry if requested by you, we make no warranties, guarantees or representations in relation to symmetry.
Dermal Clinicians does not offer complimentary treatments in the case of post-treatment asymmetry. If you request that we provide you with services to correct or improve post-treatment asymmetry, you will be liable to pay any fees and associated costs as advised at the time of treatment.
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We publish our comprehensive fee structure on our website (www.dermalclinics.com.au) as a point of reference. We endeavour to review and update our fees regularly on our website. Please note that those fees are subject to change without notice. You can contact us directly either via phone or email to enquire regarding fees. There are some treatments that we cannot provide accurate costs without a proper assessment. In such instances, you are required to arrange a consultation and assessment with the treating doctor to be able to provide you with detailed information about possible costs of treatment. Any fee will be agreed to by both you and your treatment provider before starting treatment.
Dermal Clinicians is not a credit provider and we do not provide personal loans or any form of funding or credit for procedures. We also cannot provide legal or financial advice. We encourage you to be responsible when undertaking funding for your procedure and to carefully consider whether it is appropriate for you. It is important that you understand your legal obligations under any loan you apply for and the financial consequences. If you have any doubts, you should obtain independent legal and financial advice.
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Dermal Clinicians has a strict cancellation policy to be fair to all clients and maximise the availability of in-demand appointments. By booking consultations and treatments, you agree to comply with and be bound by our cancellation policy.
If you cancel or reschedule an appointment (consultation or treatment) without providing at least 24 hours prior notice, we reserve the right to retain the deposit as a cancellation fee.
After any late cancellation of appointments, we will require a new deposit to book future appointments.
Appointments can be rescheduled with at least 24 hours’ notice, understanding that appointments are in high demand, and we may not be able to accommodate all requests.
Provided 24 hours is given, if you wish to reschedule the appointment but cannot confirm a new date yet, we can hold your deposit on your account for a period of 3 months. If you then wish to not reschedule or receive treatment the deposit will be forfeited as a cancellation fee.
For multiple cancellations/no-shows (more than 3 occasions), Dermal Clinicians reserves the right to refuse further bookings until full payment has been made prior to booking.
Dermal Clinicians reserves the right not to schedule or reschedule bookings for any patient.
If cancelling a treatment that is part of a package of treatments, the cancelled treatment will be forfeited from the package.
If you or someone you care for becomes ill and you cannot attend your appointment, we will require a doctor’s certificate to waive any cancellation fees.
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If you are late, we may not be able to provide the full treatment for which you are booked. Client safety is our primary concern, and our treatments cannot be rushed; if late, you will still be charged for the full cost of the appointment.
If you fail to attend a scheduled consultation or treatment appointment without notice (“no show”), we reserve the right to retain the deposit as a cancellation fee.
If a client fails to attend their appointments multiple times, Dermal Clinicians reserves the right to make no further booking until full payment has been made prior to booking or to refuse treatment to a client.
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When purchasing prepaid treatments and packages, the client acknowledges that the fee is not refundable if the client’s circumstances change, or if the client fails to attend or discontinues any treatments. The treatment program is not transferable to other treatments or other individuals.
If the client cancels a treatment that is part of a package of treatments without 24 hours notice, the cancelled treatment will be forfeited from the package.
Prepaid treatment programs will automatically expire after 18 months from the initial date of purchase.
Unless explicitly stated otherwise under the terms and conditions of the offer. Further discount codes, offers or promos cannot be applied to bundles, packages, programs or already discounted treatments.
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Promotions can be redeemed as follows:
To redeem these offers, clients can book online or with reception staff.
Can book multiple treatments, with no limit per client.
Offers are already discounted and cannot be bundled with any other offer or discount unless stated otherwise.
Treatments cannot be transferred to another person or redeemed for cash.
If cancelling a treatment within Dermal Clinicians cancellation policy, the cancelled treatment may be forfeited and is at the discretion of the clinic.
15% off welcome offer on treatments
Offer: Receive 50% off your first treatment.
The promotion can be redeemed as follows:
New clients must enter their first & last name and email address into the ‘Welcome’ sign-up website pop-up or newsletter footer.
An email containing the promo code for 50% off will be sent to the email address.
To redeem this offer, clients enter the promo code on checkout when booking appointments online, or present the email with the promo code at the clinic.
One (1) promo code per client only.
Only available on full-price services and cannot be offered on already discounted services or packages.
Cannot be bundled with any other offer or discount
Exclusions:
Excludes cosmetic injections (dermal fillers and anti-wrinkle injections)
Not to be used in conjunction with any other promotion
Refer a friend and get $50 store credit per referral
Offer: Refer a friend to receive $50 for you and $50 for your friend.
The promotion can be redeemed as follows:
The referral program is exclusive to existing clients
Referrals must be new clients to Dermal Clinicians
Referred client must mention referring client’s name to reception staff or complete referrer details on booking form
Referring client receives $50 off next treatment
Referred client will also receive $50 off their first treatment
For a client to redeem $50 offer the referred client must have completed a paid treatment
No limit to referrals and redeeming multiple $50 offers
$50 offer can be used on treatments and treatment packages
One (1) $50 offer may be used per treatment or treatment package
$50 offer cannot be refunded or redeemed for cash
$50 offer can only be redeemed against a single visit (ie not drawn down over 2 or more visits)
The client (referrer) must redeem their $50 within three months of the new client
Exclusions:
Excludes consultation fees
Excludes cosmetic injections (dermal fillers and anti-wrinkle injections)
Excludes products
Dermal Clinicians reserves the right to change the offer value for both the referring and referred client at any time. Offers redeemed prior to changes will remain the same.
Price Match Guarantee
Offer: We will match any competitor's listed pricing for the same treatment.This promotion can be redeemed as follows:
Clients must provide proof of the competitor’s advertised price.
The competitor must be located within a 5 km radius of the clinic where the Price Match is being claimed.
Clients may only purchase the same number of treatments as advertised by the competitor using the Price Match.
The client must disclose their intent to use the Price Match discount at the time of booking and payment.
Exclusions:
Excludes cosmetic injections (dermal fillers and anti-wrinkle injections)
Does not apply to treatments or products already on sale.
Does not apply to competitor offers on group buying, discount or coupon websites.
The Price Match will not be applied to treatments or products that have already been paid for or received.
Dermal Clinicians reserves the right to contact the competitor to confirm the validity of their advertised price.
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As a general rule, refunds will not be provided for treatments and products purchased from us. We will provide refunds where we are required to do so by Australian Consumer Law for any treatments purchased that we are unable to provide to you.
We reserve the right to retain deposits if you decide not to go ahead with the procedure or wish to cancel and not reschedule another appointment.
Treatments and packages purchased are non-transferable to other individuals or treatment areas and they cannot be redeemed for cash. We reserve the right to review your purchased treatments and offer an alternative treatment option (up to the same value).
Refunds are not applicable for change of mind or treatments and products purchased for others. We are not able to offer refunds for products due to possible allergic reactions to product ingredients.
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As a client/patient, you must provide Dermal Clinicians with comprehensive, up-to-date, and accurate medical information to ensure the best possible outcome for any procedure. This includes any previous and current medical conditions, medications, allergies, risk factors and surgical procedures.
Please let us know as soon as possible of any relevant change in your circumstances such as a new medical condition, pregnancy, or new medication.
We will advise you on pre and post-treatment actions; please comply with them to ensure the best outcome for your procedure.
We make every effort to ensure our team is ready for you at your appointment time. It is essential that you arrive at Dermal Clinicians at or before your scheduled time.
Kindness is contagious. We have a zero-tolerance policy for racism, hate speech, threats, and cyberbullying.
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Please note that we do not accept all patients for treatment. We may decline to provide services to any person.
We may also cease the practitioner-patient relationship at any time for any reason (including if a patient is, in the clinical opinion of the medical practitioner, unsuited for further care) on notice to you. If we do so, we will refer you to alternative doctors/therapists/clinics for treatment.